Absolutely terrible service. I purchased a ticket as a gift for my younger cousin to travel and visit me in MN for the first time. Not only is there a ridiculous $18 gift fee, but the man behind the counter with a mustache treated my cousin poorly, saying initially that her ticket was not in the system and that she should have purchased it herself. She gave him the reference number, and then he apparently found the ticket and printed it for her. Only he printed the return ticket for a completely different day and time. It was her first time bussing and she did not think to check the return ticket. (It's a national bus line, you'd think you'd be able to trust their service, right?)
When I went to drop her off at the MN station for her return trip they charged another $15 to transfer the ticket to what I had ORIGINALLY PAID for. The man said it was our responsibility to check and make sure THEY had done their job right. He also cast blame on their computers rather than the clerk in the Green Bay office, because obviously their employees could do no wrong. When confronting the Green Bay clerk upon arrival home, he basically stated that it was her fault and to leave the station.
All USA
Absolutely terrible service. I purchased a ticket as a gift for my younger cousin to travel and visit me in MN for the first time. Not only is there a ridiculous $18 gift fee, but the man behind the counter with a mustache treated my cousin poorly, saying initially that her ticket was not in the system and that she should have purchased it herself. She gave him the reference number, and then he apparently found the ticket and printed it for her. Only he printed the return ticket for a completely different day and time. It was her first time bussing and she did not think to check the return ticket. (It's a national bus line, you'd think you'd be able to trust their service, right?) When I went to drop her off at the MN station for her return trip they charged another $15 to transfer the ticket to what I had ORIGINALLY PAID for. The man said it was our responsibility to check and make sure THEY had done their job right. He also cast blame on their computers rather than the clerk in the Green Bay office, because obviously their employees could do no wrong. When confronting the Green Bay clerk upon arrival home, he basically stated that it was her fault and to leave the station.