Ordered 6 fixtures for a new office space last week, they arrived and it was the wrong fixture. I notified customer service, and received several false apologies. I told them I needed the fixtures by a specific date which required expedited shipping. Their only solution was for me to pay the extra shipping costs to the tune of $400 so that I could get the correct fixtures that I ordered on time to complete a build out. Steve Philips, their general manager, was of no help whatsoever. He was surprised that I needed the fixtures within a specific time, and actually said that I needed to pay for expedited shipping to correct their mistake. Unbelievably bad customer service, the apologies I received were false because they didn’t care to actually take responsibility for their mistake, there wasn’t a time crunch until they sent me the wrong fixture. I was hoping I had found a good source for lighting, but they clearly don’t care about their customers. Now I’m going to have to push our move in a week, which will cost me literally thousands, and I had to reschedule my electrician who is charging me a fee. I was never offered any type of discount, and now will be wasting my time repacking the wrong fixtures to get them shipped back. I strongly recommend you purchase lighting somewhere, anywhere else.
All USA
Ordered 6 fixtures for a new office space last week, they arrived and it was the wrong fixture. I notified customer service, and received several false apologies. I told them I needed the fixtures by a specific date which required expedited shipping. Their only solution was for me to pay the extra shipping costs to the tune of $400 so that I could get the correct fixtures that I ordered on time to complete a build out. Steve Philips, their general manager, was of no help whatsoever. He was surprised that I needed the fixtures within a specific time, and actually said that I needed to pay for expedited shipping to correct their mistake. Unbelievably bad customer service, the apologies I received were false because they didn’t care to actually take responsibility for their mistake, there wasn’t a time crunch until they sent me the wrong fixture. I was hoping I had found a good source for lighting, but they clearly don’t care about their customers. Now I’m going to have to push our move in a week, which will cost me literally thousands, and I had to reschedule my electrician who is charging me a fee. I was never offered any type of discount, and now will be wasting my time repacking the wrong fixtures to get them shipped back. I strongly recommend you purchase lighting somewhere, anywhere else.