Verizon Authorized Retailer – Victra

Sooooo.....I'm just trying to survive freshman year and my home button cracks. It still works but it was annoying and all so I sent my beautiful iPhone 7 in to be fixed and was totally satisfied with hearing it'd be back in two weeks. Well, that was November 14th! Now it's January 7th and I've been contacting this store frequently for updates and now I am absolutely fed up with this. Two weeks, sure! Almost two bloody months now and I've been told that when it comes back, I will get a discount on a new phone. So is it being held so they don't have to give me the massive discount? I hate to make accusations but it's all I've been left to at this point. I'd really appreciate some information on the one object I've been most proud of in my life.

Help was welcomed here fast and courteous.