Stove Works & Fireplace Center

First off, I never leave negative reviews. However, given my experience with 'Stove Works' in Hayward, WI I have been encouraged to do so by several people. I built a new cabin a couple years ago, and purchased a RSF Delta II model fireplace from this place. They also did the installation. We chose Stove Works for two reasons: 1) A recommendation by my builder and 2) The features of the Delta II as advertised by the Salesperson. First, we were told by the Stove Works Salesperson that this particular fireplace unit had the feature to 'dump' or reroute the heat from the upper blower vent to underneath the unit, ie. to route the heat to a second level, via a Heat Dump kit. This was a major selling point and why we selected this unit. After installation and a few uses, we learned that this was not a feature available to this unit as was falsely advertised. Consequently, the upper level of the cabin gets very hot but very cool in the lower level. Second, our Electrician wired a wall switch to be used for the fan control. However, Stoveworks Installers placed the switch inside the unit, behind the lower vent. We were told that this was just 'how they did it', and that you should just reach in with your fingers to turn on/off/adjust the fan. On one occasion, I reached inside the unit with my fingers to adjust the fan via the rheostat switch and my fingernail was sliced by the fan. The location of this switch is a real pain and I’ll probably wire it to the wall at some point. Upon inspection by an Electrician friend, we discovered that Stove Works Installers placed the switch inside a steel switchbox with no connecting clips. Instead, the wires were simply stripped from their romex backing and ran into the sharp metal box hole. My friend said there was no way this was per any required code(inspector must have missed it since Stove Works hid the box inside the unit). Third, for the first winter we had the unit, it would take 2 – 4 hours of use before the fan would kick on. I called Stove Works and was told it would only come on if the fireplace reached a certain temperature and we must not have had it hot enough. We tried several times after that call, but we could not consistently get the fan to function. I then stopped in to Stove Works, but was told ‘That is just how that unit works’. After a total lack of Support from Stove Works, I finally called the RSF manufacturer myself, and told them what I was dealing with regarding the fan. The Salesperson I spoke to was very helpful, and told me about a thermodisc that was probably installed incorrectly. She walked me through the correct placement of the thermodisc, which after I relocated, caused the fan to work as expected. After paying $7,000 to Stove Works, I guess I expected somewhat better customer service. A very disappointing and frustrating experience to say the least.