Steinkellner Decorating Center

My in-laws shop here often and recommend me and my wife go here for matching some of the stains we had already in our home for our remodeling projects. We went, and although it was more pricy, they almost matched a stain for a replacement door exactly In just 10 minutes. Fast forward a couple weeks and we needed to match and add more molding to our basement. Went again, brought stained piece that needed matching and our wood we were going to apply it to. It looked perfect when we left. Stained the molding, and the difference couldn't have been more apparent. They had given us a dark expresso stain instead of our golden-light brown, and it was obviously just someone else's. Called to let them know and the man became defensive and accused me of not bringing in my wood. Then after assuring him I did he told me I must have put it "on too hard" or put on "way too much." I asked if he could help fix the situation because now I had the wrong stain and wasted wood. He refused to help except for offering to show me how to "put on stain" if I brought it in. It was very alarmingly disrespectful and I won't be back. It's a shame that a local business that I had a very positive referral to and that did a great job for us our first time refused to offer any level of customer service besides blaming the customer and being disrespectful. It's easy to be a good business until you make a mistake- and it's easy to be a bad one when you do. With all the friends I have buying houses at my age they burnt a lot of bridges over a quart of stain and an honest mistake they could have fixed with an ounce of civility and service.