I would stay far away as possible. I called to have them repair a few chips, they showed up at my place of work. In 5 min he was back in to tell me my windshield cracked. He called satellite to let them know what had happend . Have to admit he was the only nice part of the whole experience. They informed me to call my warranty company, which was of no help, they only fix and pay for chips not whole replacements. Thanks ias company! But back to safelite. They would not stand behind their work. Stated that the tech would have informed me b4 they started to work on my veh. After a week of having to contact them and getting the run around, was told there was nothing they could do. And to top it off, the first time they came to fix a chip a year ago was already starting to chip again, which they were supposed to be fixing again. Then they had the audacity to quote me a bill of $800 to replace my windshield. Even with my insurance it would still cost me $500 for deductable. I called around and found a reputable company to replace my windshield for $300!!. Then a month later satellite calls me to see if I still want to keep my appointment to have my windshield replaced!! You have got to be kidding! So to recap, to save yourself money and a lot of wasted time and energy, find a new company to replace your windahield!
All USA
I would stay far away as possible. I called to have them repair a few chips, they showed up at my place of work. In 5 min he was back in to tell me my windshield cracked. He called satellite to let them know what had happend . Have to admit he was the only nice part of the whole experience. They informed me to call my warranty company, which was of no help, they only fix and pay for chips not whole replacements. Thanks ias company! But back to safelite. They would not stand behind their work. Stated that the tech would have informed me b4 they started to work on my veh. After a week of having to contact them and getting the run around, was told there was nothing they could do. And to top it off, the first time they came to fix a chip a year ago was already starting to chip again, which they were supposed to be fixing again. Then they had the audacity to quote me a bill of $800 to replace my windshield. Even with my insurance it would still cost me $500 for deductable. I called around and found a reputable company to replace my windshield for $300!!. Then a month later satellite calls me to see if I still want to keep my appointment to have my windshield replaced!! You have got to be kidding! So to recap, to save yourself money and a lot of wasted time and energy, find a new company to replace your windahield!