I was very happy with the service I recieved at this facility. What I was extremely unhappy with was the fact that they recently changed this facility to a URGENT CARE facility instead of a Walk In facility. What differenct does that make? Oh - about $200 difference. Because they bill as an Urgent Care now, my insurance did not cover the visit as an office visit and did not pay the claim, but rather applied it to my deductible. So, I was expecting a $30 office co-pay and am instead stuck with the entire bill. When I tried to work this out with customer service, they explained that they recently did this and they would not change the billing. I explained that the only reason I went here is because it has always been known as a walk in clinic. Otherwise I would have made an appointment to see my regular doctor. I think I need to rethink my medical choices in the Wausau area!
All USA
I was very happy with the service I recieved at this facility. What I was extremely unhappy with was the fact that they recently changed this facility to a URGENT CARE facility instead of a Walk In facility. What differenct does that make? Oh - about $200 difference. Because they bill as an Urgent Care now, my insurance did not cover the visit as an office visit and did not pay the claim, but rather applied it to my deductible. So, I was expecting a $30 office co-pay and am instead stuck with the entire bill. When I tried to work this out with customer service, they explained that they recently did this and they would not change the billing. I explained that the only reason I went here is because it has always been known as a walk in clinic. Otherwise I would have made an appointment to see my regular doctor. I think I need to rethink my medical choices in the Wausau area!