Ken Vance Honda

John Vang made our car buying experience enjoyable and stress reduced! We never felt pressured and appreciated his background knowledge regarding our new vehicle. He stayed with us through the whole process and made sure the technology was understandable! Thank you John! Thanks also to Craig Geissler. Craig answered our questions via the Internet quickly and professionally. His information led us to Ken Vance Honda.

You know, I've had a couple of funny things happen with this dealership, but overall, I have to say that they are good. I can rely on them to help me when I need it, and they do accurate inspections of my 2008 Honda Fit. They were very helpful when I was having problems with my key. They did once tell me I needed my rotors done, and my mechanic just did the pads and things seem fine. I am not an expert on brakes. Also, I purchased new tires from them. The tires were not installed properly because the technician was not experienced with the stem sensor. The air leaked entirely from one tire. When I called for the repair, the customer service was not the greatest, but the person I spoke with followed up with his manager and they did finally fix the problem to my satisfaction. They also were respectful and kind when I was protesting the bad customer service, and I think they were honest with me about the tire problem after they made the mistake. Also, they sometimes give me a free car wash with an oil change, and sometimes don't.