I have recently moved to Wisconsin and was looking for a trustworthy auto mechanic in the area. I have found that at Hoffmans Auto. I have had nothing but great interactions with the staff. I have interacted most with Dan, who has been very professional and has a genuine caring attitude towards his customers. I also work in a field that involves customer service and just from sitting in the waiting room and observing how the phones are answered and the interactions with other customers, you are able to tell this auto shop really cares about its customers and has a professional/respectful atmosphere. Dan or another staff member will discuss any issues they have found with you and will even bring you back to the shop to review his findings and how he or another mechanic at the shop, discovered the problems. They will always provide costs and a print out of the parts/labor and discuss with you prior to proceeding with the repairs. They are very honest and always work to get you the best price. Hoffmans have always been able to get my cars in a timely manner and even work hard to get them repaired efficiently (recently they called and had a part that had come in 50 minutes before they were to close and worked diligently to get my car fixed that night so I could pick it up; which was a great help to me given I had no other mode of transportation). I know that I will be bringing my vehicles to this shop as long as I live in Wisconsin. Thanks Hoffmans and appreciate all your hard work and efforts
I have recently moved to Wisconsin and was looking for a trustworthy auto mechanic in the area. I have found that at Hoffmans Auto. I have had nothing but great interactions with the staff. I have interacted most with Dan, who has been very professional and has a genuine caring attitude towards his customers. I also work in a field that involves customer service and just from sitting in the waiting room and observing how the phones are answered and the interactions with other customers, you are able to tell this auto shop really cares about its customers and has a professional/respectful atmosphere. Dan or another staff member will discuss any issues they have found with you and will even bring you back to the shop to review his findings and how he or another mechanic at the shop, discovered the problems. They will always provide costs and a print out of the parts/labor and discuss with you prior to proceeding with the repairs. They are very honest and always work to get you the best price. Hoffmans have always been able to get my cars in a timely manner and even work hard to get them repaired efficiently (recently they called and had a part that had come in 50 minutes before they were to close and worked diligently to get my car fixed that night so I could pick it up; which was a great help to me given I had no other mode of transportation). I know that I will be bringing my vehicles to this shop as long as I live in Wisconsin. Thanks Hoffmans and appreciate all your hard work and efforts