Have been here once for a massage and have purchased multiple gift cards for family members and was very satisfied with the services. I booked a haircut and was asked for a credit card number to hold the appointment as the girl on the phone stated. Little did I know if u needed to cancel OR reschedule you would be charged the full price of a haircut. Very unfortunate as I woke up with some sort of stomach bug and wanted to reschedule my appointment. I was told I could do that but would still be charged the 30.00 for the open appointment from today. That left a poor taste in my mouth and will not be returning for services or gift cards.
Update: I received a phone call stating I would not be charged for the visit. I was very appreciative of their call and apology for the misinformation. Great customer service follow up!
All USA
Have been here once for a massage and have purchased multiple gift cards for family members and was very satisfied with the services. I booked a haircut and was asked for a credit card number to hold the appointment as the girl on the phone stated. Little did I know if u needed to cancel OR reschedule you would be charged the full price of a haircut. Very unfortunate as I woke up with some sort of stomach bug and wanted to reschedule my appointment. I was told I could do that but would still be charged the 30.00 for the open appointment from today. That left a poor taste in my mouth and will not be returning for services or gift cards. Update: I received a phone call stating I would not be charged for the visit. I was very appreciative of their call and apology for the misinformation. Great customer service follow up!