On july14,2016 we took my daughter and her family for a scheduled 2 night stay for my granddaughters 9th birthday per her request. We checked Into the site 62 which when I called originally, I asked if it had green space, the lady on the other end was kind enough to check via her golf cart as she wasn't certain and I returned the call as she asked. Upon checkin by a very nice lady, she highlighted site #62 on our sheet, gave us 2 car passes with site #62 clearly written gave us the bag and we set up our 30 ft camper and tent. We had a family emergency shortly after setting everything up forcing us to immediately leave rushing to a medical facility then to drive back a few hours later to pack everything up to hurry home to care for family. A young man from camp stopped at our site while packing up to tell us we were on the wrong site which was odd. We showed him the car passes with #62 on 2 of them and our checkin letter. We were already almost packed. I called up to the checkin where a person ( i am with holding her name) answered explaining our emergency and asked If we could please get a credit or a vochure for another time as we have to leave immediately . She started no. I drove up to the checkin area to explain why we had to leave, as we were still awaiting my husband to get back to rehook the trailer on my truck. I again told her we had a family emergency that we had just gotten back from and needed to leave as soon as my husband arrived. Her words were, I need you off the site now as your on the wrong site. I asked how that could be? She said it was NOT HER fault. She said it was probably something I did or a computer glitch. I said I had no way of making an error such as this. I dont work their. Instead of being courteous and saying I'm sorry you have an emergency, she started attacking me in front of several people not taking responsibility for the error and wanted us to move immediately as the people were waiting for THAT site and we were to move to a site in the #50's. First off a family emergency occurred out of our hands, as we'd rather Camp and have fun verses something bad occurring. After all we were there ro celebrate a childs birthday. Life isn't perfect, things happen out of our control causing changes. Family is first to us! I've been in the nursing field most all my life and NEVER would I ever, speak to ANYONE, especially someone whose already sad and hurt in the way she did or I would have been terminated. I again asked for a credit or a vochure to come back and she said no. I asked for her manager and she said she's on a 2 hours conference call, yesterday a 6 hour call of which I can understand. A very nice girl leaned over and handed me a card with the supervisors info. To be treated like that after spending hours driving to and from twice with many tears as my daughter and I had been rushing around to pack us all back up again. Then for someone to show NO empathy and embarrass me in front of people by ending the conversation by, if you were a nicer person maybe bad things wouldn't happen to you. I couldn't believe what I had just heard come out of her mouth. I told her I felt it her best interest to take a customer service class. I walked out we awaited 15 minutes for my husband to get us hitched up while the young man on the golf cart continued to drive past twice again, while we were trying to get out and where we needed to be, by family. I will NEVER recommend this Campground of which we've always enjoyed since I was a child, to anyone based on how we were treated by this person ever. Without out the family emergency being a factor, if they have already set you up in a site and your completely unpacked and fully set up, would you really ask people to repack everything up and move at that point? Wouldn't you apologize to the people who came after you and find them accommodations in another site. We saw many empty sites. Her LACK of empathy and just human kindness were heartbreaking. I am still awaiting a call from management. No one should be treated like that.
All USA
On july14,2016 we took my daughter and her family for a scheduled 2 night stay for my granddaughters 9th birthday per her request. We checked Into the site 62 which when I called originally, I asked if it had green space, the lady on the other end was kind enough to check via her golf cart as she wasn't certain and I returned the call as she asked. Upon checkin by a very nice lady, she highlighted site #62 on our sheet, gave us 2 car passes with site #62 clearly written gave us the bag and we set up our 30 ft camper and tent. We had a family emergency shortly after setting everything up forcing us to immediately leave rushing to a medical facility then to drive back a few hours later to pack everything up to hurry home to care for family. A young man from camp stopped at our site while packing up to tell us we were on the wrong site which was odd. We showed him the car passes with #62 on 2 of them and our checkin letter. We were already almost packed. I called up to the checkin where a person ( i am with holding her name) answered explaining our emergency and asked If we could please get a credit or a vochure for another time as we have to leave immediately . She started no. I drove up to the checkin area to explain why we had to leave, as we were still awaiting my husband to get back to rehook the trailer on my truck. I again told her we had a family emergency that we had just gotten back from and needed to leave as soon as my husband arrived. Her words were, I need you off the site now as your on the wrong site. I asked how that could be? She said it was NOT HER fault. She said it was probably something I did or a computer glitch. I said I had no way of making an error such as this. I dont work their. Instead of being courteous and saying I'm sorry you have an emergency, she started attacking me in front of several people not taking responsibility for the error and wanted us to move immediately as the people were waiting for THAT site and we were to move to a site in the #50's. First off a family emergency occurred out of our hands, as we'd rather Camp and have fun verses something bad occurring. After all we were there ro celebrate a childs birthday. Life isn't perfect, things happen out of our control causing changes. Family is first to us! I've been in the nursing field most all my life and NEVER would I ever, speak to ANYONE, especially someone whose already sad and hurt in the way she did or I would have been terminated. I again asked for a credit or a vochure to come back and she said no. I asked for her manager and she said she's on a 2 hours conference call, yesterday a 6 hour call of which I can understand. A very nice girl leaned over and handed me a card with the supervisors info. To be treated like that after spending hours driving to and from twice with many tears as my daughter and I had been rushing around to pack us all back up again. Then for someone to show NO empathy and embarrass me in front of people by ending the conversation by, if you were a nicer person maybe bad things wouldn't happen to you. I couldn't believe what I had just heard come out of her mouth. I told her I felt it her best interest to take a customer service class. I walked out we awaited 15 minutes for my husband to get us hitched up while the young man on the golf cart continued to drive past twice again, while we were trying to get out and where we needed to be, by family. I will NEVER recommend this Campground of which we've always enjoyed since I was a child, to anyone based on how we were treated by this person ever. Without out the family emergency being a factor, if they have already set you up in a site and your completely unpacked and fully set up, would you really ask people to repack everything up and move at that point? Wouldn't you apologize to the people who came after you and find them accommodations in another site. We saw many empty sites. Her LACK of empathy and just human kindness were heartbreaking. I am still awaiting a call from management. No one should be treated like that.