My experience with Mike at Dependable Auto Glass was great when in came to scheduling the job. I had a good feeling that he was going to do quality work. After the windshield was replaced I contacted his office with a few concerns. There were some spots on the inside of the windshield that I couldn't remove myself (looked like glue or adhesive), the molding was tucked under in 3 areas, and there was excess glue/adhesive in one corner (sloppy workmanship). It took several calls to get Mike to come and fix the problems, and his demeanor was very defensive'rude. At one point he said "but I used genuine Subaru parts from the dealership." When he finally did come to fix the issues, the work was not completed. There is still one spot on the windshield (I told him there were 9, and he only removed 8), the molding is still somewhat tucked under in 2 of the 3 places, and the excess glue is not completely removed. David Gordon's review (below) outlines several things that I experienced also with regards to not calling before arrival, not being willing to meet to discuss the problems, etc. I am very unhappy with the outcome of this windshield replacement, and would not recommend Dependable Auto Glass.
All USA
My experience with Mike at Dependable Auto Glass was great when in came to scheduling the job. I had a good feeling that he was going to do quality work. After the windshield was replaced I contacted his office with a few concerns. There were some spots on the inside of the windshield that I couldn't remove myself (looked like glue or adhesive), the molding was tucked under in 3 areas, and there was excess glue/adhesive in one corner (sloppy workmanship). It took several calls to get Mike to come and fix the problems, and his demeanor was very defensive'rude. At one point he said "but I used genuine Subaru parts from the dealership." When he finally did come to fix the issues, the work was not completed. There is still one spot on the windshield (I told him there were 9, and he only removed 8), the molding is still somewhat tucked under in 2 of the 3 places, and the excess glue is not completely removed. David Gordon's review (below) outlines several things that I experienced also with regards to not calling before arrival, not being willing to meet to discuss the problems, etc. I am very unhappy with the outcome of this windshield replacement, and would not recommend Dependable Auto Glass.