May have good rates but terrible policies. Email notifications for low checking funds don't work, terrible overdraft policies, outdated mobile app and website. Wouldn't recommend if you're looking for a bank that actually cares you're a human customer. Obviously need to take a class or two on customer service and need to research their competitors policies. We also had our card number stolen and when we called to get new cards, it took them weeks. Had to speak to multiple managers who didn't understand what to do in those situations. We just needed new cards with new numbers!
5
Aug 18, 2018
Ross Barrette
Great local credit union with with friendly staff and great loan rates.
May have good rates but terrible policies. Email notifications for low checking funds don't work, terrible overdraft policies, outdated mobile app and website. Wouldn't recommend if you're looking for a bank that actually cares you're a human customer. Obviously need to take a class or two on customer service and need to research their competitors policies. We also had our card number stolen and when we called to get new cards, it took them weeks. Had to speak to multiple managers who didn't understand what to do in those situations. We just needed new cards with new numbers!