Bread & Water

We had a 3 night reservation for the Carpe Diem Apartment at this establishment and, immediately upon checking in, we had concerns about the cleanliness and overall appearance. The actual accommodations definitely do not look like the photos on their website and the online description is inconsistent with what is offered. We would have left right away but we had a commitment at an event on the island the next day and we did not have another place to move to. Against our better judgement, since we had no other options, we stayed Thurs night but we then left as soon as we woke on Friday and went to the event. As the day went on and we thought more about our concerns related to the accommodations at Bread and Water, we chose instead to stay at the park where the event was being held and sleep in our cars (this included my sister and her two children plus my two children and myself) rather than return to the apartment. We contacted the owner of the establishment and she offered to move 3 of the 7 people in our group to another location for the rest of our reservation but we instead chose to leave the island a day early, due to the horrendous condition of the apartment and because we didn't want our party split up (leaving 4 people to have to remain at Bread and Water). The owner did reimburse us for the final night that we were not there but she refused to refund us for the night we slept in our cars or give us any other money off because of our extreme dissatisfaction with the accommodations. Based on the severity of these issues, the lack of customer service in addressing our concerns (beyond refunding us for a night we weren't even there) is appalling. This entire situation was very upsetting as we had been planning this trip for nearly a year. Unfortunately, there was no way we were going to stay there beyond the one night we had to because it was so unsanitary and unbelievably disgusting. Issues with our accommodations: · there was an abundance of black mold in the closet of the bedroom · the apartment had a strong, musty odor · there were used coffee grounds in the coffee maker upon arrival · garbage was in the kitchen wastebasket when we checked in · there were significant amounts dust on nearly every surface · the bathroom toilet was dirty · there were insects flying around inside and climbing on the walls · the bathroom door did not close · holes in the floor/walls · TV was not functioning · tons of dirt and dust under the beds · burners on the stove were covered in grease · the door to enter the building was covered in spider webs and dead bugs · lack of smoke detectors · crusty, old food on the silverware and dishes provided · there was sticky stuff on the shelves of the refrigerator · there was sticky stuff on the bedside table in the room with the double bed · there was something crusty all over the front of the TV · overall, everything seemed run down and filthy We have never had such a horrible hotel stay in our entire lives. We consider ourselves very understanding and we can overlook a lot. However, this was beyond anything that is even close to acceptable and the owner's lack of service recovery when we have contacted her multiple times via email and phone to voice our dissatisfaction with this stay is extremely disappointing. We would never, ever stay at Bread and Water again and you should consider yourself warned against staying there as well.

Nice atmosphere and it was actually really good food. It is a good place to have a relaxing lunch while on the island.