Absolutely terrible - Just terrible. This bank has to be the worst bank in the entire state, which is very sad considering they are building a stadium in our city. Multiple terrible experiences over 2 years. The branch manager, Joe Miller, the branch manager, is very unprofessional and rude. How he ever became a branch manager is absolutely shocking. He expressed no concern in retaining me as a customer and instead wanted to be "right" about everything when I tried to compromise, which is a terrible way to be as a manager. Apart from uncomfortably staring at me with angry eyes (incredibly unprofessional), He even refused to give me his supervisor's number after I called him rude and unprofessional, which only proved my point further. He then got agitated and emphatically pointed his finger to the door to leave. I refused until I got his supervisors number, he then threatened to call the police if I didn't leave, but I calmly stayed, and finally got the number once he decided he has to do his job and that the police wouldn't really be doing anything about a he said she said dispute. Some of the other bankers are rude as well, and act like they hate their jobs, and it's got to be a product of this guy's terrible attitude, terrible level of professionalism, and frankly just failing at his fairly simple job.
The teller Alexis is incredibly rude and follows the same attitude, always trying to condescend and explaining things in a rude fashiom. These people are terrible faces for the company if they act like this. I understand the job isn't the best, and the pay is low, but there is no reason to be that way.
The regional manager John Odell was also very unhelpful and took no responsibility for his employees, nor showed concern for me as a customer, or how I was treated. He did not seem to care about my experience at his banks, and instead just made it seem like something he had to do.
Overall, this is just a horrible bank and organization. And this is coming from 2 years of nothing but negative experiences, with employees, but especially management.
If BMO wants to maintain positive relationships with customers in our city, these are not the representations of the company you want.
1/5. F. DO NOT GO HERE IF YOU VALUE CUSTOMER SERVICE!
All USA
Absolutely terrible - Just terrible. This bank has to be the worst bank in the entire state, which is very sad considering they are building a stadium in our city. Multiple terrible experiences over 2 years. The branch manager, Joe Miller, the branch manager, is very unprofessional and rude. How he ever became a branch manager is absolutely shocking. He expressed no concern in retaining me as a customer and instead wanted to be "right" about everything when I tried to compromise, which is a terrible way to be as a manager. Apart from uncomfortably staring at me with angry eyes (incredibly unprofessional), He even refused to give me his supervisor's number after I called him rude and unprofessional, which only proved my point further. He then got agitated and emphatically pointed his finger to the door to leave. I refused until I got his supervisors number, he then threatened to call the police if I didn't leave, but I calmly stayed, and finally got the number once he decided he has to do his job and that the police wouldn't really be doing anything about a he said she said dispute. Some of the other bankers are rude as well, and act like they hate their jobs, and it's got to be a product of this guy's terrible attitude, terrible level of professionalism, and frankly just failing at his fairly simple job. The teller Alexis is incredibly rude and follows the same attitude, always trying to condescend and explaining things in a rude fashiom. These people are terrible faces for the company if they act like this. I understand the job isn't the best, and the pay is low, but there is no reason to be that way. The regional manager John Odell was also very unhelpful and took no responsibility for his employees, nor showed concern for me as a customer, or how I was treated. He did not seem to care about my experience at his banks, and instead just made it seem like something he had to do. Overall, this is just a horrible bank and organization. And this is coming from 2 years of nothing but negative experiences, with employees, but especially management. If BMO wants to maintain positive relationships with customers in our city, these are not the representations of the company you want. 1/5. F. DO NOT GO HERE IF YOU VALUE CUSTOMER SERVICE!