Decided to attend the Pfister Blu NYE "party" for the holiday weekend and although the hotel was very beautiful and all the staff very attentive and courteous the Blu left very much to be desired.
When I first inquired about the NYE festivities at the Blu I was informed that the event would have various musical performances as well as dancing to enjoy the evening as midnight drew near. Unfortunately what we experienced was a solitary band that took a break shortly after we arrived 9:30pm, which is fine except for the fact that they didn't go back on until 10:15-10:30pm. Additionally our waitress seemed confused in regards to what our NYE package provided us with and when we initially asked about appetizers were informed that they would be an additional charge. However after a period of 30-45 minutes when we decided to leave, we were asked if we would like instead for our appetizers that we had purchased to be sent to our room since we had not enjoyed/asked about them during a short stay at the Blu.
Long story short, as the wife & I left the NYE Blu party, I couldn't help but feel swindled as we had just spent a good sum of money for anything but what I was informed we were signing up for to ring in the new year.
Doing my homework in regards to previous NYE Blu celebrations it seems that other couples have felt the same and responses from management seem uninterested in resolving any issues/bettering the event for couples in the future. I think for future NYE celebrations we'll explore more tried and true avenues/events.
A couple additional points for Blu management.
- When setting up seating for guests that will spend upwards of $500-600 dollars it might be best to not have a credit card printer directly behind your client's ears.
- Staff that attend the evening might want to be more concerned about the guests/clients rather than their own conversations.
All USA
Decided to attend the Pfister Blu NYE "party" for the holiday weekend and although the hotel was very beautiful and all the staff very attentive and courteous the Blu left very much to be desired. When I first inquired about the NYE festivities at the Blu I was informed that the event would have various musical performances as well as dancing to enjoy the evening as midnight drew near. Unfortunately what we experienced was a solitary band that took a break shortly after we arrived 9:30pm, which is fine except for the fact that they didn't go back on until 10:15-10:30pm. Additionally our waitress seemed confused in regards to what our NYE package provided us with and when we initially asked about appetizers were informed that they would be an additional charge. However after a period of 30-45 minutes when we decided to leave, we were asked if we would like instead for our appetizers that we had purchased to be sent to our room since we had not enjoyed/asked about them during a short stay at the Blu. Long story short, as the wife & I left the NYE Blu party, I couldn't help but feel swindled as we had just spent a good sum of money for anything but what I was informed we were signing up for to ring in the new year. Doing my homework in regards to previous NYE Blu celebrations it seems that other couples have felt the same and responses from management seem uninterested in resolving any issues/bettering the event for couples in the future. I think for future NYE celebrations we'll explore more tried and true avenues/events. A couple additional points for Blu management. - When setting up seating for guests that will spend upwards of $500-600 dollars it might be best to not have a credit card printer directly behind your client's ears. - Staff that attend the evening might want to be more concerned about the guests/clients rather than their own conversations.