My vehicle was at Bergstrom for 25 days for a warranty issue. The excessive length of stay excuses ranged from "head mechanic is on vacation" to "we didn't know we'd have so many recalls" to the oldie but goodie, "waiting for parts". Had asked on three separate occasions for a loaner or courtesy vehicle since none of the excuses given to me about the delays were my problem. Alas, in the end, I was credited for 3 days from Volkswagen to have a loaner vehicle for the warranty repair. Bergstrom gave me...absolutely nothing for the other 22 days. Wow, what service! No rental vehicle, no courtesy vehicle. Instead, I got to spend $600+ of my own money for vehicle rentals (I still had to go to work after all) while they came up with a different excuse each week not to take care of me. Meanwhile my wife's dealership was giving her a courtesy vehicle for three hours when she got an oil change and tire rotation! Obviously, the bar is set very, very low for Berstrom customer's. I am extremely, off-the-charts disappointed with Bergstrom VW since up until now they've been ok.
All USA
My vehicle was at Bergstrom for 25 days for a warranty issue. The excessive length of stay excuses ranged from "head mechanic is on vacation" to "we didn't know we'd have so many recalls" to the oldie but goodie, "waiting for parts". Had asked on three separate occasions for a loaner or courtesy vehicle since none of the excuses given to me about the delays were my problem. Alas, in the end, I was credited for 3 days from Volkswagen to have a loaner vehicle for the warranty repair. Bergstrom gave me...absolutely nothing for the other 22 days. Wow, what service! No rental vehicle, no courtesy vehicle. Instead, I got to spend $600+ of my own money for vehicle rentals (I still had to go to work after all) while they came up with a different excuse each week not to take care of me. Meanwhile my wife's dealership was giving her a courtesy vehicle for three hours when she got an oil change and tire rotation! Obviously, the bar is set very, very low for Berstrom customer's. I am extremely, off-the-charts disappointed with Bergstrom VW since up until now they've been ok.