Worst experience I ever had as a frequent car renter! I walked in trying to rent a car at this place since I couldn't find my wizard number on my own. A lady named Baily with a broken arm treated me with the worst service you can possibly imagine. I asked her to get my wizard number since our company have an agreement with Avis, she used two of my credit cards and still can't find it, one of which is in the profile where I later got the number by calling the 1800 number. I gave her an old car rental receipt I had from last year, she said it's too old. I was frustrated and asked if there is anything she can do, she said because of some privacy policy, she is not allowed to look me up other ways. She slammed the door on me and yelled " Go to Herz, they are two blocks away from here! maybe you'll find a cheaper rate there! " I was shocked, when I chased her to her office, she yelled me again" excuse me! you are behind my counter! " I was almost walked out there and forget about this whole thing, but I decided to call the 1800 number, they answered the call with my name! All my record was just under my cell! How easy was that! The agent not only gave me a great rate, but also helped me escalate to the customer service to address my experience, what a day and night difference! All because I said i was a National customer and didn't recognize her broken arm? I'm sorry, this is a business, act professional is the least you would expect! If she was my employee, today would be her last day.
All USA
Worst experience I ever had as a frequent car renter! I walked in trying to rent a car at this place since I couldn't find my wizard number on my own. A lady named Baily with a broken arm treated me with the worst service you can possibly imagine. I asked her to get my wizard number since our company have an agreement with Avis, she used two of my credit cards and still can't find it, one of which is in the profile where I later got the number by calling the 1800 number. I gave her an old car rental receipt I had from last year, she said it's too old. I was frustrated and asked if there is anything she can do, she said because of some privacy policy, she is not allowed to look me up other ways. She slammed the door on me and yelled " Go to Herz, they are two blocks away from here! maybe you'll find a cheaper rate there! " I was shocked, when I chased her to her office, she yelled me again" excuse me! you are behind my counter! " I was almost walked out there and forget about this whole thing, but I decided to call the 1800 number, they answered the call with my name! All my record was just under my cell! How easy was that! The agent not only gave me a great rate, but also helped me escalate to the customer service to address my experience, what a day and night difference! All because I said i was a National customer and didn't recognize her broken arm? I'm sorry, this is a business, act professional is the least you would expect! If she was my employee, today would be her last day.