I stopped there to buy some paint supplies. It seems like they have no interest in helping walk-in customers. The store is in an older building. The retail area is not well laid-out or well-stocked.
I went to the front counter and was barely acknowledged. After explaining what I was looking for, I was told to go the paint department. The paint counter man was also rude. I asked if they carried the product I wanted and he simply replied "yes" without emotion or interest... as if he couldn't tolerate being bothered by such a petty request. Getting more information was like pulling teeth.
Once he finally fetched the product from the back stock area, he started asking questions about the application, again with a condescending tone. While I was in the middle of answering his question, he walked away to answer a phone. Once I realized he was going to be on the phone for a while, I started browsing some nearby shelves... rather than just stand there waiting for the "privilege" to give them my money.
He ended the call, yelled another rude comment in my direction and that's when I decided it was time to leave. My order total wasn't going to be much -- about $60 -- so I'm sure they won't miss me.
There's no reason for me to ever go back. At least if I order products online, I don't get treated poorly.
All USA
I stopped there to buy some paint supplies. It seems like they have no interest in helping walk-in customers. The store is in an older building. The retail area is not well laid-out or well-stocked. I went to the front counter and was barely acknowledged. After explaining what I was looking for, I was told to go the paint department. The paint counter man was also rude. I asked if they carried the product I wanted and he simply replied "yes" without emotion or interest... as if he couldn't tolerate being bothered by such a petty request. Getting more information was like pulling teeth. Once he finally fetched the product from the back stock area, he started asking questions about the application, again with a condescending tone. While I was in the middle of answering his question, he walked away to answer a phone. Once I realized he was going to be on the phone for a while, I started browsing some nearby shelves... rather than just stand there waiting for the "privilege" to give them my money. He ended the call, yelled another rude comment in my direction and that's when I decided it was time to leave. My order total wasn't going to be much -- about $60 -- so I'm sure they won't miss me. There's no reason for me to ever go back. At least if I order products online, I don't get treated poorly.